Welcome to Total Solutions Limited (hereinafter referred to as “TSL”), Total Solutions Limited provides website features and other products and services to you when you visit our website, use our products or services, or use any material provided by in connection with any of the ongoing online campaigns or surveys.
1. ABOUT THIS NOTICE
This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
2. ACCEPTANCE OF TERMS
2.1 By accessing the Total Solutions Limited website you confirm your understanding of the Terms and Conditions & Privacy Policies (hereinafter referred to as “this Agreement”). If you do not agree to this Agreement, you shall not use Total Solutions Limited Services. By completing the registration process and clicking on the "I agree with the Terms and Conditions & Privacy Policies ", you agree to be bound by this Agreement and this Agreement takes effect.
2.2 The Total Solutions Limited website provides a place and opportunity for viewing, interaction and or the potential sale of products or services between the company and customers
3. THE DATA WE COLLECT ABOUT YOU
We collect your personal data in order to provide and continually improve our products and services.
We may collect, use, store and transfer the following different kinds of personal data about you:
• Information you provide to us: We receive and store the information you provide to us including your identity data, contact data, delivery address and financial data.
• Information on your use of our website: We automatically collect and store certain types of information regarding your use of the website including information about your searches, views, downloads and / or purchases.
• Information from third parties and publicly available sources: We may receive information about you from third parties including our carriers; merchants/brands; and advertising service providers.
4. WHAT ABOUT COOKIES?
Website cookies are files created by websites you visit. They make your online experience easier by saving browsing information. With cookies, sites can:
• Keep you signed in,
• Remember your site preferences and give you locally relevant content.
• Recognising and counting the number of visitors and to see how visitors move around the site when they are using it (this helps us to improve the way our website works, for example by ensuring that users can find what they are looking for).
• Identifying your preferences and subscriptions and
• Sending you newsletters and commercial/advertising messages tailored to your interests.
5. HOW WE USE YOUR PERSONAL DATA
We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:
• Registering you as a new customer.
• Processing and delivering your orders.
• Managing your relationship with us.
• Enabling you to participate in promotions, competitions and surveys.
• Improving our website, applications, products and services
• Recommending/advertising products or services which may be of interest to you.
• Complying with our legal obligations, including verifying your identity where necessary.
• Detecting fraud.
6. HOW WE SHARE YOUR PERSONAL DATA
We may need to share your personal data with third parties for the following purposes:
• Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with the law.
When we share your personal data with third parties we:
• Require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice, our Privacy Policy and in accordance with the law; and
• Only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. YOUR LEGAL RIGHTS
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.
9. FURTHER DETAILS & HOW TO CONTACT US
If you are looking for more information on how we process your personal data, or you wish to exercise your legal rights in respect of your personal data, please contact:
Total Solutions Limited
Level 3, Amee Arcade, Westlands,
P. O. Box 43427 Nairobi, Kenya.
Landlines: 020 3747007 | 020 3748347
Mobile: 0724 267814 | 0737 267 813
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
10. AMENDMENTS TO THIS STATEMENT
Total Solutions Limited reserves the right to amend or modify this statement at any time.
If Total Solutions Limited amends this statement, you can access the most current version of the privacy statement by clicking the link at the footer of the website so that you will always know how your personal information is being used or shared. Any amendment or modification to this statement will take effect from the date of publication on the Total Solutions Limited website.
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